Incident #1 / SEV-3
Cluster unreachable
resolved
Detected: 2022-05-24 09:21:10 UTC
Resolved: 2022-05-24 10:45:01 UTC
Summary
At around 11:00 we lost connectivity to our cluster hosting:
APIs and user interfaces are currently down.
Customer Impact
Ended: 2022-05-24 10:45:01 UTC
- docs.recital.ai is down
- classify.recital.ai is down
After further investigations, only connections originating from Free are affected.
Root Cause
Initial investigations suggest a network connectivity issue from OVH, services are still alive and communicating with our monitoring dashboard.