Incident #6 / SEV-3
The service is unavailable to retrieve the models and process classification requests.
resolved
Detected: 2024-01-26 10:32:15 UTC
Resolved: 2024-01-26 10:44:32 UTC
Summary
The service was unavailable to retrieve models and process classification requests.
Customer Impact
Ended: 2024-01-17 10:41:00 UTC
Classify services affected.
Root Cause
One of our cluster's nodes were not up to date to the rigth Kubernetes version. This led to the dysfunction of a component of the Classify stack to malfunction, one of the workers in particular, causing an outage across the entire system.